If you upgrade your operating system you run the risk of not being able to run an older version of SnagIt, but you have to purchase a new version if you want to update the one that you have if it's running into issues. Support is literally non-existent unless you pay for a maintenance agreement. The time continually increases until you have no choice but to wipe out everything SnagIt related (including the plist files), and then reinstalling, only to run into the same vicious cycle a month down the road. After being used on a daily basis it frequently takes about 5 minutes to start recording a video.

Having used SnagIt for close to 7 years now it is unreliable at best. It is also feature-rich as compared to other screen capture software which makes it hard to switch to a competitor. SnagIt, when it works, is an extremely useful tool for creating videos on the fly or taking quick screenshots that you need to annotate. Comments: It has been a trainwreck of an experience, but given that it has many of the resources that I need to perform my job that other capturing software does not I'm stuck with it.

Snag it for free